FAQ
Can I be sure that the item I am buying is authentic?
Each piece is carefully reviewed and authenticated before being offered for sale through a multi-stage verification process with independent expert control.
With every purchase, an official certificate of authenticity corresponding to the acquired item is provided.
We fully stand behind the authenticity of all items offered.
Are prices VAT included?
All prices displayed on our website include the applicable VAT.
The total amount will be clearly shown before completing the purchase.
What payment methods do you accept?
We accept the following payment methods: Visa, Mastercard, American Express, Apple Pay, Google Pay, PayPal, Shop Pay and bank transfer.
All payments are processed through secure systems.
Shipping
We offer free shipping across Europe.
Orders are prepared and dispatched within 24 to 48 business hours after payment confirmation.
The estimated delivery time is 1 to 4 business days from dispatch.
All shipments are sent via UPS or DHL, fully insured and with tracking provided.
Exchanges and Returns
Customers have 14 calendar days from receipt of the order to exercise their right of withdrawal.
To request a return, you must contact us within this period at info@lastlove.eu providing your order number.
The return cost within Europe is 30 €, including fully insured shipping. This amount will be deducted from the refund.
The item must be returned in the same condition in which it was received. Once received and inspected, the refund will be issued using the same payment method, deducting the applicable return shipping costs.
For further details, please refer to our Terms & Conditions.
Product Condition
All our items are carefully selected pre-owned pieces. The condition of each product is described in detail on its individual product page, together with real photographs of the item.
Images aim to represent the color and details as accurately as possible. However, slight variations may occur due to lighting conditions or individual screen settings.
Where is Last Love based?
Last Love Studio S.L. is based in Spain, on the Costa Brava, and operates exclusively online.
Can I sell my bag to Last Love?
We carefully select the pieces that become part of our collection.
If you have an item that you believe aligns with our criteria, you may contact us at info@lastlove.eu including photographs and details.
